GENERAL TERMS AND CONDITIONS
1. Introduction
These General Terms and Conditions (hereinafter: the “GTC”) contain specific provisions governing the general use of the website https://vig1.hu (hereinafter: the “Website”) as well as the use of the booking system available on the Website.
By using the Website and placing a booking, the User declares that they have read and accepted these GTC and acknowledge that they are binding upon them.
2. Details of the Service Provider
Name: Víg1 Kulturális és Mozgásstúdió
Registered office: 1084 Budapest, Bacsó Béla utca 10–12.
Postal address: 1137 Budapest, Vígszínház utca 1.
Representative: Attila Lázár
Tax number: 18129346-1-42
Email: jtm@jtm.hu
Telephone: +3620/2220010
I. General Provisions
1. House Rules
The User is required to comply with the house rules published on the Website. By placing a booking, the User accepts the house rules.
2. Liability
The User may use the Website solely at their own risk and acknowledges that the Service Provider shall not be liable for any indirect damages arising from the use of the Website. Liability for intentional or grossly negligent damage may not be excluded.
The Service Provider excludes all liability for the conduct of users of the Website, and the User shall be fully and exclusively responsible for their own conduct.
The User shall ensure that, when using the Website, they do not directly or indirectly infringe the rights of third parties or violate applicable laws and regulations.
The Service Provider shall have the right, but not the obligation, to monitor content made available by Users in connection with their use of the Website (including, for example, comments). With regard to published content, the Service Provider shall have the right, but not the obligation, to search for indications of unlawful activity and shall assume no liability in this respect.
3. Copyright
The Website in its entirety, including texts, images, graphic elements, etc., is protected by copyright. Copying, modifying or distributing any part thereof for commercial purposes is prohibited.
II. Booking System
4. Registration
Registration is required in order to place a booking through the Website.
During registration, the User is required to provide the following information:
- name;
- email address;
- telephone number.
The information provided during registration is used for the identification of the User, management of bookings and communication with the User.
The User is required to provide accurate and truthful information. The Service Provider excludes liability for any damage arising from incorrect or false information.
The User is responsible for keeping the information provided during registration accurate and up to date.
The Service Provider shall not disclose the User’s personal data to third parties, except where disclosure is required by law or where the data is disclosed to data processors necessary for the provision of the service.
Marketing communications shall only be sent with the User’s prior and explicit consent.
The detailed rules governing the processing of personal data are set out in the Service Provider’s separate Privacy Notice.
The Service Provider uses a proprietary system developed in-house to operate the booking system.
In the event of payment, the User is required to provide the information necessary for invoicing. The invoice shall be issued based on the billing information provided during the payment process.
In the case of a private individual:
- name;
- billing address;
- telephone number.
In the case of a company:
- company name;
- registered office;
- tax number;
- telephone number.
The User shall be responsible for the accuracy of the information provided. The Service Provider shall not be liable for any damage arising from incorrect information.
5. Prices and Payment
The prices displayed on the Website are stated in Hungarian forints (HUF).
The Service Provider provides the following payment methods:
- online payment by bank card;
- bank transfer;
- use of credits available to the User;
- cash payment on site;
- a combination of the above payment methods (mixed payment).
In the case of payment by bank transfer, the Service Provider shall provide the necessary payment details in the booking confirmation.
5.1. Credits
Credits represent amounts of money deposited by the User, as well as balances granted as part of promotional offers.
Credits purchased by the User may, upon request, be redeemed for cash provided that the balance has not been used and has not expired. Credits granted as a gift, as part of a promotional offer, or credited as compensation for a cancelled booking may not be redeemed for cash.
Credits may not be transferred to another person.
When payment is made using credits, the Service Provider shall first deduct credits that are redeemable for cash from the User’s balance and shall subsequently use credits that are not redeemable for cash.
Where permitted by the system, the User may settle the price of a booking partly with credits and partly using another payment method.
5.2. Payment Limit
The Service Provider may determine an individual payment limit for certain Users. The amount of the payment limit may vary from User to User.
The payment limit allows the User to subsequently settle the price of bookings by bank transfer or on-site payment, up to the amount of the applicable limit.
The available payment limit shall be determined taking into account the following:
- the payment limit assigned to the User;
- the value of bookings already made but not yet paid for;
- the value of credit purchases that have not yet been paid for;
- outstanding payment obligations arising from cancellations.
If the payment limit available to the User is insufficient to make a new booking or credit purchase, the system shall not authorize the relevant booking or credit purchase, or shall not create it until sufficient payment capacity becomes available.
The Service Provider shall be entitled to modify the amount and conditions of the payment limit based on the User’s payment history and the circumstances under which the service is used.
5.3. Invoicing
The Service Provider shall issue an electronic invoice for payments received.
Invoicing shall be carried out based on the billing information provided by the User during the payment process. The User shall be responsible for ensuring that the billing information provided is accurate and up to date.
Invoices are issued through the Számlázz.hu system (operator: KBOSS.hu Kft.), which processes the data necessary for invoicing as a data processor.
6. Online Payment
Online bank card payments are processed through the system of Barion Payment Zrt.
Bank card details are not transmitted to the Service Provider.
Barion Payment Zrt., the provider of the payment service, is an institution supervised by the Hungarian National Bank (licence number: H-EN-I-1064/2013).
7. Booking, Cancellation and Modification Terms
7.1. Booking and Performance
The service consists of providing access to and use of the premises at a specified date and time.
A booking becomes valid upon confirmation in the Service Provider’s system.
The service shall be deemed performed upon the provision of the reserved time slot.
7.2. Cancellation
The User is entitled to cancel their booking via the online platform or by email. The terms set out in this section apply to group classes and other bookings that are not private lessons.
In the event of cancellation, the amount paid shall be credited in the form of non-refundable credits as follows:
- in the event of cancellation 24–48 hours before the event, 50% of the booking value;
- in the event of cancellation 48–168 hours before the event, 80% of the booking value;
- in the event of cancellation more than 168 hours (7 days) before the event, 100% of the booking value.
The cancellation period shall be calculated based on the start time of the booking. In all cases, the credit shall be issued in the form of credits.
The Service Provider may, at its sole discretion, grant an exception or apply equitable relief in individual cases.
If a booking has not yet been paid for and, under the applicable cancellation terms, is not eligible for a 100% refund, the User may nevertheless be subject to a payment obligation.
7.3. Late Cancellation and No-Show
This section applies both to the bookings specified in Section 7.2 and to private lessons.
If a booking is cancelled within 24 hours prior to the event, or if the User fails to attend without cancelling (no-show), the amount paid will not be refunded or credited.
7.4. Use of Credits
Credited amounts may be used until the end of the calendar year following the year in which the credits were granted.
Credits may not be redeemed for cash, except in the case of unused, unexpired credits purchased by the User.
The following credits may not be redeemed for cash:
- credits granted as a gift or as part of a promotional offer;
- credits granted as compensation for a cancelled booking.
Credits may not be transferred to another person.
7.5. Method of Cancellation
A booking may be cancelled:
- via the online interface;
- by email.
The time of cancellation shall be deemed to be the time at which the cancellation request is received.
7.6. Modification of Bookings
A booking may be modified multiple times.
In the event of a change in price:
- if the new price is higher, the difference shall be payable;
- if the new price is lower, the difference shall be credited to the User’s account in the form of credits.
Cancellation or modification of an unpaid booking may result in payment obligations. See Section 7.2.
7.7. Cash Payment
In the case of cash payment, refunds shall, as a general rule, be made in the form of non-refundable credits.
In the event of cancellation by the Service Provider, defective performance, or where otherwise provided by applicable law, the User shall be entitled to a monetary refund.
7.8. Force Majeure
In the event of force majeure, the Service Provider shall credit the full value of the booking in the form of credits. Such credits may be used for a subsequent booking, or the User may be given the opportunity to agree on a new date.
7.9. Cancellation by the Service Provider
In the event of cancellation by the Service Provider, the amount paid shall be credited in the form of credits.
The credited amounts may be used for a subsequent booking, including the booking of a new date.
In the event of cancellation by the Service Provider, defective performance, or where otherwise provided by applicable law, the User shall be entitled to request a monetary refund.
7.10. Handling of Misuse
The Service Provider reserves the right, in order to ensure the proper use of the service, to restrict or exclude Users who misuse the booking system.
The following shall constitute misuse in particular:
- repeated no-shows;
- repeated late cancellations;
- provision of false information;
- unauthorized use of multiple User accounts;
- misuse of the credit system.
In such cases, the Service Provider shall be entitled to:
- restrict the User’s ability to make bookings;
- require advance payment for bookings;
- temporarily suspend or permanently block the User’s account.
The Service Provider shall not be required to notify the User in advance of such a decision.
The Service Provider shall be entitled to cancel bookings affected by such misuse.
8. Right of Withdrawal
The User shall not have the right of withdrawal provided for under Government Decree 45/2014 (II.26.), given that the service is provided at a specific date and time.
9. Complaints Handling
The User may submit complaints relating to the Service Provider’s activities using the following contact details:
Name: Víg1 Kulturális és Mozgásstúdió
Postal address: 1137 Budapest, Vígszínház utca 1.
Telephone: +3620/2220010
Email: jtm@jtm.hu
Where possible, the Service Provider shall remedy oral complaints immediately. If this is not possible, or if the User does not agree with the handling of the complaint, the Service Provider shall draw up a written record of the complaint.
In all other cases, the Service Provider shall proceed in accordance with the rules applicable to written complaints. The Service Provider shall provide a substantive response to written complaints within 30 days. If a complaint is rejected, the Service Provider shall inform the User of the reasons for such rejection.
10. Other Legal Remedies
If a consumer dispute between the Service Provider and the User cannot be resolved through negotiations with the Service Provider, the User may pursue the following remedies:
- submit a complaint to the consumer protection authority;
- initiate proceedings before a conciliation board;
- initiate court proceedings.
Conciliation Board
The User shall be entitled to contact the conciliation board competent according to their place of residence or place of stay and shall also be entitled to initiate proceedings before the conciliation board competent according to the registered office of the Service Provider.
The conciliation board competent according to the registered office of the Service Provider is:
Budapest Conciliation Board (Budapesti Békéltető Testület)
Registered office: 1016 Budapest, Krisztina krt. 99.
Telephone: +36 1 488 2131
Email: bekelteto.testulet@bkik.hu
Website: https://bekeltet.bkik.hu
Online Dispute Resolution Platform
The User shall also be entitled to resolve consumer disputes online through the platform operated by the European Commission, available at:
https://ec.europa.eu/odr
The Service Provider shall comply with its obligation to cooperate in conciliation board proceedings.
11. Data Protection
The Service Provider’s privacy policy is available at:
https://vig1.hu/adatvedelem/
12. Governing Law
These GTC shall be governed by Hungarian law.
13. Effective Date
Effective from: 25 August 2026